Return & Refund Policy

Refund & Return Policy (as per Google Merchant Guidelines)

At Rawat Impex, we are committed to ensuring customer satisfaction. If you have received a defective product, we offer a return and refund policy as outlined below. Please note that returns are only accepted for defective items, and the return window is within 7 days of receipt.

1. Eligibility for Return & Refund

You are eligible for a return and refund only if the product received is defective.

The defect must be reported within 7 days of receiving the product.

2. Return Process

If you receive a defective product, please contact us within 7 days at rawatimpex1987@gmail.com or call us at 9109896828 with your order number and photos of the defective product.

Our team will verify the issue and, if applicable, issue instructions on how to return the product.

The return shipping cost will be covered by us if the product is confirmed to be defective.

3. Refund Process

Once the defective product is returned and inspected, we will process your refund.

The refund will be credited back to the original payment method within 7-10 business days.

4. Conditions for Return

The product must be in its original packaging and unused.

Any product that has been tampered with, altered, or damaged after delivery is not eligible for return.

5. Non-Returnable Products

Products that are not defective, or have been used, will not be eligible for return or refund.

Products purchased on sale or clearance may not be eligible for returns.

6. Exchange Policy

We do not offer exchanges; if you receive a defective item, a refund will be processed, and you may place a new order.

7. Contact Details

Email: rawatimpex1987@gmail.com

Phone: 9109896828

Address: 61, Kanak Smart City, Jakhya Bawarashala, Indore, Madhya Pradesh - 453555

By placing an order with us, you agree to our Return and Refund Policy. Please ensure you review the policy before completing your purchase.